What
to Do After a LossThroughout the Claim Process:
A
TSLCI claims professional will assist you in reaching a rapid resolution
to your claim. By combining technology with a down-to-earth people approach
we're ready when you need us.
Please keep the following in mind if you have a claim:
• If you have yet to notify the authorities, please do so right
away. By making a formal report of an accident to the proper agency you
protect yourself and preserve the facts.
• Do not discuss the accident with anyone other than your TSLCI
claims professional.
• Help us provide the kind of Great Claim Service you deserve by
providing your TSLCI claims professional with as much detail about the
accident as you can.
• Protect your property from further damage.
What if I am not insured with TSLCI?
If you are involved in an accident with someone insured by TSLCI, you should contact us directly at:
1-800-LOW-COST.
Our claims professionals are ready 24 hours a day, 7 days a week -- to take the information needed to begin processing your claim.
Please call us right away even if:
• You believe the claim may already be on file;
• You have already reported the loss to your insurance company
How will TSLCI handle my claim?
A TSLCI claims professional will immediately begin processing your claim. After you report the accident you can expect the following steps to be completed in a prompt, professional and courteous manner:
An adjuster will be assigned to:
• Verify all details of the claim.
• Determine if our insured is at fault for the accident;
• Evaluate the amount of damages.
We need to appraise the damage to any vehicle involved in the accident as quickly as possible.
• If your vehicle is drivable, the fastest way to appraise the extent of damage to your vehicle is to bring it to one of our conveniently located Drive In Facilities.
• If your vehicle is drivable and you have not done so already, call your field claims representative and schedule a "Drive In" appraisal right away.
If our investigation determines that our insured is at fault we will:
• Pay the amount the insured is legally responsible for, up to the limits of their coverage.
Liability Coverage
Medical Payments
Personal Injury Protection
Uninsured/Underinsured Motorists
Collision
Comprehensive
Towing & Labor
Rental Reimbursement
Texas' Legal Requirements
